Privacy Policy

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We utilise contacts forms as a vehicle for capturing and delivering your contact and specific project information to facilitate the completion of our products and services. By entering and submitting information you permit the use of the supplied information for the purposes of completing our services and delivering our products to you.


If you leave a comment on our site you may opt into saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url –

Who we share your data with

We may share your data within the GET Solutions group or approved third parties in order to deliver our products and services or when we need t to comply with the legal or regulatory obligation. We will only use your data when the law allows us to do so.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information may include: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, contact address, site address, email address and telephone numbers.

Additional information

Additional information may be required from visitors in able for us to offer our service and recommend products. This additional information may include billing information, billing address, energy (gas and/or electricity) usage, energy supplier information, specific site details, specific request of authorisation etc. This information is for our legitimate interest in delivering our products/services.

How we protect your data

We have suitable security measures in place to protect your data from being lost, used or accessed in an unauthorised way. Our website operates on a secure server with HTTPS secure transfer protocol and has an appropriate firewall and anti-virus software installed. We regularly update the website to ensure it is safe and secure. We limit access to your information to those employees or third parties who have a business need in order to carry out and deliver our products and services. Your data is protected at all times. We require all group companies and third parties to follow the same rules when processing your data.

What data breach procedures we have in place

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

What third parties we receive data from

When you visit our website we will record your IP address. This address will be matched against public & proprietary IP address databases to provide us with information about your visit. The IP address will provide information about the organisation to whom the IP address is registered to but it will not identify individuals unless it is a single person company.

What automated decision making and/or profiling we do with user data

When you visit our website we may automatically collect information about your visit which may include IP address, your operating system, browser ID, your browser activity and other information about how to interact with our website and services. This information may be used to send you communications regarding products and services that are more relevant to you.

Industry regulatory disclosure requirements

All enquiries should be made to the Data Protection Officer:

postal address: 1 Leofric Court, Progress Way, Coventry. CV3 2NT
telephone: 0800 888 6020